Return & Refund Policy

At Beauty Source, customer satisfaction is our priority. This policy complies with the Consumer Protection Act, 68 of 2008 (South Africa) and does not affect your statutory rights.

Returns

If you change your mind, you may request a return within 14 days of receiving your order, provided the item is:

• Unused and in its original condition.
• Returned in its original packaging with all accessories included.
• Suitable for resale.

Customers are responsible for return shipping costs unless the return is due to our error or a faulty product.

Faulty or Defective Products

If a product is faulty, defective, unsafe, or not of acceptable quality, you may return it within 6 months of delivery under the Consumer Protection Act. You may choose a:

• Full refund
• Replacement
• Repair

Beauty Source will cover reasonable return shipping costs for approved faulty items.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund where applicable at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used beauty products.
• Used personal care or styling tools (unless faulty).
• Gift cards.
• Clearance or Final Sale items.

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Return Process

To request a return, please contact our customer support team with:

• Your order number.
• Reason for the return.
• Photos (if applicable).

Please do not return any products without prior approval.

Contact Us

Beauty Source

Email: support@beautysource.co.za

Website: www.beautysource.co.za